Refund Policy for the Netice Data Transfer Platform

Last updated: August 17, 2026
Effective date: August 17, 2026

This Refund Policy explains the rules governing cancellations, withdrawals, credits, and refunds for paid subscriptions to the Netice Data Transfer Platform and related software services provided by Netice Oy (“Netice”, “we”, “us”, or “our”).

This Refund Policy forms part of and must be read together with the Netice Terms of Service. For purchases processed through Paddle, this Refund Policy also supplements the Paddle Buyer Terms and Paddle Refund Policy.

Nothing in this Refund Policy limits any statutory right that cannot lawfully be excluded or restricted.

1. Scope of This Refund Policy

This Refund Policy applies to standard monthly and annual subscriptions, subscription renewals, add-ons, upgrades, and other purchases relating to the Netice Data Transfer Platform, unless a separate written agreement expressly states otherwise.

Netice is primarily a business-to-business software service intended for companies, organizations, entrepreneurs, and professionals. Where you purchase or use the Services on behalf of an organization, references to “you” and “Customer” include that organization.

Professional services, consulting, custom development, bespoke implementation work, separately purchased support services, and enterprise arrangements governed by a signed order form, statement of work, or other written agreement are subject to the refund and cancellation terms stated in that agreement. If that agreement is silent on refunds, this Refund Policy applies to the extent relevant.

2. Free Trial and Opportunity to Evaluate Netice

Where stated on the applicable pricing or registration page, Netice offers a free trial without requiring a credit card or other payment method. No subscription fee is charged during such a no-payment trial.

The trial period is provided so that prospective customers can evaluate the suitability of Netice for their requirements before purchasing, including, where applicable:

• the available source and destination combinations;
• the customer’s credentials, permissions, and third-party platform access;
• the availability and format of source-platform reports;
• the intended customer-owned storage or warehouse destination;
• the resulting data structure and reporting workflow; and
• the overall technical and commercial suitability of the Services.

Customers are expected to use the available trial, documentation, support resources, and demonstration opportunities to determine suitability before purchasing a paid subscription.

No refund is payable in relation to a free period because no subscription fee has been charged. Unless expressly stated otherwise at checkout, beginning a paid subscription after a free trial requires a separate affirmative purchase decision.

3. Paddle as Merchant of Record

For purchases processed through Paddle, the applicable Paddle entity identified on the receipt acts as the Merchant of Record, authorized reseller, and legal seller for the payment transaction. Paddle is responsible for processing payments, applicable transaction taxes, receipts, invoices, subscription billing, payment disputes, chargebacks, and approved refunds.

The Netice software and related product support are supplied by Netice under the Netice Terms of Service, while the payment transaction is also governed by the Paddle Buyer Terms and Paddle Refund Policy accepted during checkout.

Netice does not issue cash refunds, card refunds, bank transfers, or other repayments directly to customers for transactions processed through Paddle. If Netice agrees that a refund should be granted, Netice will submit or support the appropriate request through Paddle, and Paddle will process the refund in accordance with its policies, payment-method requirements, and applicable law.

Paddle may independently approve, reject, require, or issue a refund where permitted or required under the Paddle Buyer Terms, Paddle Refund Policy, applicable law, payment-method rules, card-scheme rules, fraud controls, or Paddle’s discretionary refund procedures.

4. Subscription Billing and Automatic Renewal

Paid subscriptions are billed in advance for the applicable subscription period, which may be monthly, annually, or another period expressly shown at checkout or in a written order.

Unless expressly stated otherwise, paid subscriptions automatically renew for successive periods of the same length until cancelled. The applicable renewal date, billing period, amount, and subscription-management information are shown in the Paddle receipt, Paddle buyer portal, Netice billing interface, or applicable order documentation.

You are responsible for reviewing your subscription status and cancelling before the next renewal payment if you do not wish to continue. A cancellation submitted after a renewal payment has been completed does not automatically reverse or refund that renewal transaction.

5. Cancelling a Subscription

You may cancel your subscription at any time by using:

• the “Manage subscription” or equivalent link in your Paddle transaction or subscription confirmation email;
• the subscription-management option made available in your Netice account;
• the Paddle buyer portal at paddle.net; or
• the Netice Support Portal if you require assistance.

Unless mandatory law, Paddle’s applicable terms, or a separate written agreement requires otherwise:

• cancellation takes effect at the end of the current paid billing period;
• you may continue using the paid subscription until the end of that period, unless access is lawfully suspended or terminated under the Terms of Service;
• you will not be charged for a subsequent renewal after the cancellation becomes effective; and
• cancellation does not entitle you to a refund or credit for the unused portion of the current billing period.

Submitting a support ticket, refund request, complaint, payment dispute, or chargeback does not by itself constitute cancellation of the subscription. You should separately cancel the subscription through the available subscription-management process if you want to prevent future renewals.

6. General Rule: Subscription Fees Are Non-Refundable

To the fullest extent permitted by applicable law, all initial subscription fees, renewal fees, add-on fees, upgrade charges, and other charges are final, non-refundable, non-creditable, and non-transferable once charged.

Except in the circumstances expressly described in Section 7, Netice does not provide full or partial refunds, prorated refunds, credits, subscription extensions, or compensation because of:

• partial use, limited use, inactivity, or non-use of the Services;
• unused tasks, capacity, features, limits, support, or subscription time;
• a change of mind after purchase;
• a change in the Customer’s budget, priorities, staffing, ownership, business model, or technical strategy;
• failure to complete onboarding, configuration, testing, or integration work;
• failure to cancel before a renewal date;
• cancelling, downgrading, or reducing use during an active billing period;
• purchasing the wrong subscription, plan, billing period, or quantity;
• failure to use the available free trial, product documentation, support, or demonstration opportunity;
• the Customer’s credentials being invalid, expired, revoked, incomplete, incorrectly configured, or insufficiently permissioned;
• the Customer’s source or destination account being unavailable, restricted, suspended, closed, misconfigured, or otherwise inaccessible;
• the absence, incompleteness, delay, alteration, inaccuracy, or unavailability of reports or data controlled by Apple, Google, a cloud provider, a data warehouse provider, or another third party;
• changes made by a third-party platform to its API, reporting schedule, permissions, data format, commercial terms, availability, or functionality;
• customer-side systems, networks, firewalls, browsers, devices, security controls, storage resources, warehouse resources, or other customer-managed infrastructure;
• internet outages, third-party service interruptions, force majeure events, or circumstances outside Netice’s reasonable control;
• temporary maintenance, ordinary service interruptions, or minor defects that do not materially prevent use of the core paid Services;
• features, integrations, outputs, or services that were not included in the purchased plan, order, or published product description;
• preview, beta, experimental, deprecated, unsupported, or roadmap functionality;
• suspension or termination resulting from non-payment, misuse, a security concern, unlawful activity, or breach of the Terms of Service; or
• the Customer’s failure to comply with applicable laws, third-party terms, setup instructions, or reasonable technical requirements.

No service credit or service-level remedy applies unless it is expressly included in a written service-level agreement or order form signed by Netice.

7. Circumstances in Which a Refund May Be Available

7.1. Mandatory Legal Rights

A refund, withdrawal, price reduction, or other remedy will be provided where required by applicable law and where the relevant right cannot lawfully be excluded, waived, or restricted.

7.2. Duplicate or Incorrect Charges

If the same transaction was charged more than once, or Paddle charged an amount that does not match the amount properly displayed and accepted at checkout, you should contact Paddle or Netice promptly. Verified duplicate or erroneous charges may be corrected or refunded through Paddle.

7.3. Unauthorized Transactions

If you reasonably believe that a transaction was unauthorized, contact Paddle promptly through paddle.net. Paddle may require information needed to investigate the transaction, verify account ownership, and comply with payment-method, fraud-prevention, and legal requirements.

A purchase made by a person who had actual or apparent authority to use the Customer’s account, organization workspace, payment method, or purchasing process is not necessarily an unauthorized transaction merely because the Customer later disagrees with the purchase.

7.4. Material Product Defect or Failure to Deliver

A refund or other remedy may be considered where a material technical defect directly attributable to Netice persistently prevents the Customer from accessing or using a substantial part of the core paid functionality described in the applicable plan or order.

Before a discretionary refund is considered, the Customer must, to the extent permitted by applicable law:

• notify Netice without unreasonable delay after discovering the issue;
• provide sufficient non-sensitive information for Netice to identify and reproduce the issue;
• cooperate reasonably with troubleshooting and remediation;
• follow reasonable setup, security, and configuration instructions; and
• give Netice a reasonable opportunity to repair, restore, reperform, or provide a workaround for the affected functionality.

Unless mandatory law requires a different remedy, Netice may first attempt to resolve the issue through repair, re-performance, restoration, a reasonable workaround, corrected delivery, or an appropriate service extension.

If Netice is unable to remedy a verified material defect within a reasonable period, Netice may recommend that Paddle provide an appropriate full or partial refund or credit. Any discretionary refund will ordinarily be limited to the amount actually paid for the affected transaction or affected subscription period.

A third-party platform’s failure to publish source data, delay in making reports available, change in report content, API outage, permission restriction, or inaccurate platform-reported data is not, by itself, a defect in Netice.

7.5. Express Written Commitment

A refund may be available where Netice has expressly agreed to that refund in a written order form or agreement signed by an authorized representative of Netice. Informal discussions, sales conversations, demonstrations, support messages, or general marketing statements do not create a refund entitlement unless the refund commitment is clearly stated in such a written agreement.

7.6. Discretionary Refunds

Paddle may consider discretionary refund requests under its own Refund Policy. Netice may provide Paddle with relevant product, account, usage, support, and technical information and may support or oppose a discretionary request based on the circumstances.

Submitting a request does not guarantee approval. A discretionary refund is voluntary, does not constitute an admission of fault or liability, and does not create a right to future refunds in the same or similar circumstances.

8. Mandatory Consumer Withdrawal and Refund Rights

Although Netice is primarily offered as a business product, a purchaser who legally qualifies as a consumer may have mandatory withdrawal, cancellation, conformity, or refund rights under the laws of the purchaser’s country or region.

These rights may include a statutory cooling-off period for certain initial digital-service transactions. The applicable period, exceptions, effect of beginning performance, treatment of free trials, and rights relating to renewals vary by jurisdiction.

Where a transaction is processed through Paddle, statutory withdrawal and refund requests are administered under the country-specific provisions of the Paddle Refund Policy and Paddle Buyer Terms.

Nothing in this Refund Policy excludes or restricts rights relating to a product or service that is materially defective, not delivered, not as described, or otherwise non-conforming where those rights cannot lawfully be excluded.

9. How to Request a Refund

For a billing cancellation, statutory withdrawal, tax adjustment, or refund concerning a Paddle transaction, use one of the following:

• the “View receipt” or “Manage subscription” link in your Paddle confirmation email;
• the billing or subscription-management link in your Netice account; or
• paddle.net.

For a product-related technical issue, contact Netice first through the Netice Support Portal so that Netice has an opportunity to investigate and resolve the issue.

Please provide:

• the purchaser’s or account holder’s name;
• the organization name, where applicable;
• the billing email address associated with the transaction;
• the Paddle transaction, order, receipt, or subscription identifier;
• the transaction date and amount;
• the reason for the request; and
• for technical claims, a clear description of the issue and the troubleshooting already attempted.

For non-statutory discretionary requests, the request should be submitted promptly and no later than 14 calendar days after the relevant transaction. Requests submitted after that period will ordinarily be declined unless mandatory law or Paddle’s applicable terms require otherwise.

Do not include passwords, private keys, API keys, access tokens, authentication codes, secret references, full source reports, raw customer data, payment-card details, or other confidential credentials in a refund or support request.

Netice and Paddle may review relevant transaction records, subscription status, account activity, product usage, setup history, support history, and non-sensitive technical evidence when evaluating a request, subject to applicable privacy and data-protection requirements.

10. Refund Processing

If a refund is approved for a Paddle transaction:

• Paddle will process the refund, not Netice directly;
• the refund will ordinarily be returned to the original payment method where possible;
• Paddle may issue a full refund, partial refund, credit, or other adjustment as appropriate;
• processing and settlement times depend on Paddle, the payment method, banks, card networks, and other payment intermediaries;
• Netice cannot guarantee the date on which the refunded amount will appear in the Customer’s account; and
• access to the refunded subscription or relevant paid functionality may end immediately or on another date specified by Paddle or Netice.

Except where required by law, Netice is not responsible for exchange-rate differences, foreign-exchange losses, bank fees, card fees, payment-provider charges, or other third-party costs associated with the original payment or refund.

An approved refund does not waive any separate breach, unpaid obligation, misuse, security issue, indemnity obligation, or other right or remedy arising under the Terms of Service.

11. Chargebacks and Payment Disputes

Customers are encouraged to contact Paddle or Netice before initiating a chargeback or payment dispute. A direct refund or cancellation process is often capable of resolving genuine billing issues more efficiently.

If a chargeback, payment reversal, or payment dispute is initiated:

• access to the affected subscription may be suspended while the matter is investigated;
• Paddle and Netice may provide relevant transaction, delivery, account, and usage evidence to the applicable payment provider;
• the subscription is not necessarily cancelled unless cancellation is separately confirmed; and
• fraudulent, abusive, repetitive, or manipulative refund or chargeback behavior may result in rejection of the request, account restriction, suspension, or termination.

Nothing in this section limits a Customer’s lawful right to dispute a genuinely unauthorized or otherwise disputable transaction under applicable law or payment-scheme rules.

12. Sales Tax, VAT, GST, and Tax Adjustments

Paddle handles applicable transaction taxes for purchases processed through Paddle. Requests concerning VAT, GST, sales tax, tax-exempt status, or an omitted or incorrect business tax identifier are separate from product refund requests and must be submitted to Paddle.

Failure to provide a valid tax or VAT identifier during checkout does not automatically entitle the Customer to a refund of the underlying Netice subscription. Any tax refund or adjustment is subject to applicable law, Paddle’s verification requirements, and the deadlines stated in the Paddle Buyer Terms.

13. Refund Abuse, No Waiver, and Severability

Netice and Paddle may reject refund requests where there is evidence of fraud, material misrepresentation, repeated purchase-and-refund behavior, continued substantial use after requesting a refund, abuse of promotional or trial arrangements, or other manipulation of refund or payment-protection processes.

Granting a refund, credit, extension, or exception in one case does not require Netice to grant the same remedy in another case and does not waive this Refund Policy or any right under the Terms of Service.

If any provision of this Refund Policy is found invalid or unenforceable, that provision will be applied to the maximum extent permitted by law, and the remaining provisions will remain in effect.

14. Changes to This Refund Policy

Netice may update this Refund Policy from time to time to reflect changes in the Services, billing arrangements, Paddle requirements, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last updated” date. Material changes will be notified where required by law or contract.

Unless applicable law or an agreement requires otherwise, the version in effect when the relevant transaction was completed governs that transaction. No update will retroactively remove a mandatory right that had already accrued.

If this Refund Policy is translated, the English-language version will control to the fullest extent permitted by applicable law.

15. Order of Priority

If there is a conflict concerning a refund, cancellation, or withdrawal, the following order of priority applies to the extent permitted by law:

1. mandatory applicable law;
2. a specific signed order form or written agreement expressly addressing the matter;
3. the Paddle Buyer Terms and Paddle Refund Policy for the payment transaction;
4. the Netice Terms of Service; and
5. this Refund Policy.

Paddle retains the authority to administer and process refunds for transactions for which Paddle is the Merchant of Record.

16. Contact Information

Netice Oy
Business ID: 3188041-8
EU VAT ID: FI31880418
Finland

Netice product and technical support:
https://netice.fi/product/support/

Paddle billing, subscription, cancellation, and refund support:
https://paddle.net